Cancellation policy

Thank you for shopping with Onic Brands LLC. We want you to be completely satisfied with your purchase. Please review our policy carefully to understand the terms for cancellations, returns, and refunds.

 

Cancellations

 

  • Order cancellations are permitted only within 2 hours of placing the order.

  • To request a cancellation, please contact our customer support team immediately at info@onicbrands.com.

  • After this cancellation window, we cannot guarantee that your order can be stopped as it may have already entered the processing or shipping phase.

 

Returns & Refunds

 

ALL SALES ARE FINAL.

 

Damaged or Incorrect Items

 

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery. To assist you, we may require a photograph of the item and its packaging. We will work with you to resolve the issue promptly, which may include a replacement or store credit.

Disclaimer: This policy is subject to change without notice. Please check this page regularly for any updates.